Showing posts with label Customer. Show all posts
Showing posts with label Customer. Show all posts

Tuesday, February 26, 2013

Intel lands Altera as its biggest chip manufacturing customer to date

Intel lands Altera as its biggest chip manufacturing customer to date


Many of us see Intel as self-serving with its chip manufacturing, but that's not entirely true: it just hasn't had very large customers. A just-unveiled deal with Altera might help shatter those preconceptions. Intel has agreed to make some of the embedded technology giant's future field-programmable gate arrays (FPGAs) using a 14-nanometer process, giving Intel a top-flight customer while gets Altera a leg up over any rivals stuck on less efficient technologies. The pact may be just the start -- Intel VP Sunit Rikhi portrays the deal for Reuters as a stepping stone toward a greater role in contract chip assembly. We're not expecting Intel to snatch some business directly from the likes of GlobalFoundries and TSMC when many of their clients are ARM supporters, or otherwise direct competitors. However, we'll have to reject notions that Intel can't share its wisdom (and factories) with others.

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Altera to Build Next-Generation, High-Performance FPGAs on Intel's 14 nm Tri-Gate Technology


San Jose, Calif., Feb. 25, 2013 - Altera Corporation and Intel Corporation today announced that the companies have entered into an agreement for the future manufacture of Altera FPGAs on Intel's 14 nm tri-gate transistor technology. These next-generation products, which target ultra high-performance systems for military, wireline communications, cloud networking, and compute and storage applications, will enable breakthrough levels of performance and power efficiencies not otherwise possible.


"Altera's FPGAs using Intel 14 nm technology will enable customers to design with the most advanced, highest-performing FPGAs in the industry," said John Daane, president, CEO and chairman of Altera. "In addition, Altera gains a tremendous competitive advantage at the high end in that we are the only major FPGA company with access to this technology."

Altera's next-generation products will now include 14nm, in addition to previously announced 20nm technologies, extending the company's tailored product portfolio that meets myriad customer needs for performance, bandwidth and power efficiency across diverse end applications.

"We look forward to collaborating with Altera on manufacturing leading-edge FPGAs, leveraging Intel's leadership in process technology," said Brian Krzanich, chief operating officer, Intel. "Next-generation products from Altera require the highest performance and most power-efficient technology available, and Intel is well positioned to provide the most advanced offerings."

Adding this world-class manufacturer to Altera's strong foundation of leading-edge suppliers and partners furthers the company's ability to deliver on the promise of silicon convergence; to integrate hardware and software programmability, microprocessors, digital signal processing, and ASIC capability into a single device; and deliver a more flexible and economical alternative to traditional ASICs and ASSPs.


Via: Reuters


Source: Altera

Friday, December 28, 2012

Amazon tops customer satisfaction survey for eighth straight year

amazon, apple, online shopping, customer satisfacti

A new report from ForeSee reveals that Amazon is once again the most popular online destination with regards to customer satisfaction. The store that claims to have everything from A to Z is no stranger to being in first place in the online shopping survey as they have earned the honor for eight straight years.

Amazon was awarded a score of 88 out of a possible 100; the same score they earned in 2011. The survey company noted that Amazon has done so well due to their general appeal and the overwhelming variety of products they offer customers. In fact, ForeSee president and CEO Larry Freed said they have been dominate for so long and have such a history of focusing on the customer that it’s hard to imagine anyone else coming close.

That of course isn’t to say that others didn’t fare well in the survey. LLBean.com earned a score of 85, QVC.com and Vitacost both tallied 84 points and Esteelauder.com scored a respectable 83. Other well-known companies that have scored high in previous surveys didn’t rank as well this year, however.

Apple.com dropped four points with an overall satisfaction score of 80, good for their worst showing in four years. Dell also lost four points over last year’s score, coming up with only 77 points for 2012. But it was JCPenny.com that suffered the largest drop with six points, finishing 2012 with a score of 78.

Data in the ForeSee survey was collected from more than 24,000 customer satisfaction surveys taken between Thanksgiving and Christmas and included more than 100 different vendors.


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Customer satisfaction with Apple online store falls

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Apple Falls to Four-Year Low in Online Customer Satisfaction SurveyDecember 27, 2012 at 4:34 am PT

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apple-store The post-Ron Johnson era did not begin well for Apple. Earlier this year, the company ousted Johnson’s successor, John Browett, as head of its retail operations following a series of rare and embarrassing cockups. Initially, those missteps appeared to be largely operational, fomenting unrest and criticism among Apple Store employees: Freezing hiring and other moves intended to scale back payroll expenses, deferring facilities repairs. But new research from analytics firm ForeSee suggest that Browett’s brief tenure at Apple may have had some negative effects on the customer-facing side of its retail operations as well. Could that really be the case?

According to ForeSee’s annual Holiday E-Retail Satisfaction Index, compiled from 24,000 customer surveys gathered between Thanksgiving and Christmas, customer satisfaction with Apple’s online store slipped three points this year, falling to 80 from the 83 points it captured in 2011. That decline was among the biggest Foresee charted this year, and it left Apple with its lowest score on the firm’s consumer satisfaction index in four years. (Ironically, J.C. Penney — where Ron Johnson is now CEO — was another of Foresee’s big decliners this holiday season).

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Why the sudden drop? There’s no simple explanation, though it’s easy enough to lay the blame on Browett. Following his tenure, the company not only forfeited its second place ranking on the Foresee index, but fell out of the top five as well. Sure, the decline was measured after his ouster, but not so far after that he doesn’t bear some responsibility. That said, there are obviously other factors at work here as well.

ForeSee’s surveys measure four elements of customer satisfaction: Merchandise appeal, competitiveness of price, Web site functionality and Web site content. Clearly, not all of those elements were under Browett’s control. And it’s not evident where, exactly, Apple suffered declines. ForeSee says only that “Web site functionality” is a top priority for improvement at Apple. It’s worth noting, though, that that functionality isn’t so different from what it was last year, when Apple placed in ForeSee’s top five.

Keeping that in mind — and our perceptions of price and product appeal, as well — Apple’s diminished customer satisfaction score seems more the result of consumer caprice than anything else. Have the company’s prices and the appeal of its products really changed that drastically from 2011 when it scored higher on the ForeSee index?

“The luster of Apple is fading a bit,” Larry Freed, president and CEO of ForeSee told AllThingsD. “Keeping up with consumer’s rising expectations of the online customer experience is no easy task, but not keeping up can lead to decline in loyalty, word of mouth and revenue growth. In particular, even though Apple gets top dollar for their products, price is an area weakness for the company when it comes to satisfaction. Apple’s site might be due for some changes, and the usefulness, convenience and variety of features on the site presents the biggest opportunity for Apple to improve the customer experience.”

Apple did not respond to a request for comment.

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Tagged with: Apple, customer satisfaction, ForeSee, Holiday E-Retail Satisfaction Index, John Browett

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Sunday, December 23, 2012

Hacker Leaks 300,000 Verizon Customer Records and Claims to Have Millions More

This story will display in ...Dec 22, 2012 7:09 PM  

Hacker Leaks 300,000 Verizon Customer Records and Claims to Have Millions More Sometimes it seems like no one's keeping your data safe; this is one of those times. A hacker just leaked 300,000 Verizon customer records, and that's only a sample of the 3 million he claims to have gotten in his little raid.

The hacker, who goes by TibitXimer, told ZDNet about his exploits this evening, despite claiming to have actually executed the attack way back on July 12. TibitXimer says he'd warned Verizon of the exploit he used, but they didn't take any action, so he did and snagged around 3 percent of Verizon's nation-wide customer data.

The records include information such as names, addresses, mobile serial numbers, the opening date of each account, and account passwords. And of course, it was all stored in—sigh with me, everyone—plain text. TibitXimer, despite supporting Anonymous, is claiming this hack as his own personal project, and is currently making his mind up about whether or not he'll leak the rest of the data (he decided against it). He described his frustration to ZDNet saying "The worst part of it all, every single record was in plain text. I did not have to decrypt anything."

Will this finally convince everyone to stop storing sensitive information in plain text? Sigh with me again. Probably not. [ZDNet]

Image by Mmaxer/Shutterstock


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