PC Tech World: outage

Showing posts with label outage. Show all posts

Friday, January 25, 2013

AT&T confirms widespread outage in Missouri and Kansas (update: service restored)

AT&T confirms widespread outage in Missouri and Kansas, cellphone and UVerse service both affected

Bad news if you're an AT&T customer in Missouri or Kansas: the company just confirmed there's a widespread outage affecting inbound and outbound calls, text messages and mobile data. It's unclear if every market in Missouri and Kansas is off the grid right now, but users on Facebook and Twitter are reporting problems in major cities like Springfield, Kansas City, Wichita and Topeka. AT&T hasn't shared any more details about the issue or when it expects to restore full service; just that it's working on it.

[Thanks to everyone who sent this in]

Update: An AT&T rep has confirmed to us that service has been restored.

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Wednesday, January 2, 2013

Deleted data caused last week's Netflix outage

So what caused that outage of Netflix on Chrismas Eve, just as you were set to watch "It's a Wonderful Life" streamed to your mobile device? Well, as it turned out, the problem was caused by an accidental deletion of data on Amazon Web Service. Amazon posted a summary of the events that led up to the outage which started at 3:24pm EST. Amazon says that the number of its subscribers that were affected were limited to those on the East Coast using a service that counted on the Amazon Elastic Load Balancing Service. Even then, only a small portion of those using ELB service were affected.

The data deletion was done inadvertently by a maintenance process run accidentally by one of the few developers with access to this area and the mistake was not noted at first. When the problem started, Netflix started focusing on the API errors, but it took some deep digging to find the root of the problem.

It wasn't until 3:05pm EST the next day, which was Christmas, that Netflix reported that the service was up and running. To make sure something like this doesn't happen again in the future, changes have been made to prevent accidental modification without approval. Additionally, Netflix says it has learned how to get the service up significantly faster in the unlikely event that the same events happen again.

source: AmazonWebServices via Electronista

View the original article here

By: Dilusha On 10:58 PM

Saturday, December 29, 2012

Xbox Live outage temporarily disconnecting cloud storage for some users

Microsoft added a cloud storage feature to the Xbox 360 in its fall 2011 dashboard update, but today an outage has taken it offline for the last several hours and counting. As noted by Joystiq, trying to access your cloud saves is resulting in a 0x807b0198 error for many, although other parts of XBL like streaming video services and multiplayer gaming profiles are unaffected. For the moment, we were able to copy/move some of our saves from the cloud cache on our hard drive (Settings --> storage --> cloud storage) to the normal hard drive section, and access them from there. Your mileage may vary, but otherwise you'll just need to keep an eye out the XBL dashboard status page to see when things are back to normal. There's no word yet on when it will be fully restored, but a message there says engineers are working on a fix. We're not missing the old "gamertag recovery" feature the cloud system replaced and upgraded, but any significant outage is certainly enough to make us think about keeping our saves backed up on a memory card in a safe place -- just in case.

Filed under: Gaming

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Via: Joystiq

Source: Xbox Live status

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By: Dilusha On 7:28 PM

Wednesday, December 26, 2012

Amazon cloud server outage knocks out Netflix for Christmas

Amazon server outage takes down Netflix. Prime remained unaffected

An issue with Amazon's web servers took down Netflix for some subscribers as they settled into watch festive movies on Christmas Eve and Christmas Day.

Amazon Web Services, which hosts a massive array of the world's most popular online services, said it is experiencing an issue with the Elastic Load Balancing Service on the east coast of the United States.

The fault restricted access to Netflix "on some, but not all devices" at perhaps the most important time of the year, as families gather to catch-up on old classics.

Some users testing out the the streaming platform with new gadgets and activating new subscriptions received as Christmas gifts will also have been disappointed.

Netflix tweeted on Christmas Eve to say: "We're sorry for the Christmas Eve outage. Terrible timing! Engineers are working on it now."

However, the company is likely to be furious with Amazon.

In a further twist, the rival Amazon Prime Instant Video service has reportedly remained online throughout the village, although there's little hint of an attempted Christmas coup de grâce.

As well as Netflix, the Heroku cloud application platform also fell victim to the issue, which Amazon was still working on correcting on Christmas morning.

Netflix says the majority of its customers were back online by Pacific Time in the US on Christmas Eve, which is eight hours behind UK time.

Amazon's servers last experienced a major outage back in June, when it knocked out Netflix, Pinterest and Instagram, among other popular services.

Via GigaOm

Netflix blames Amazon for Christmas Eve outage

A sign is shown at the headquarters of Netflix in Los Gatos, California September 20, 2011.

Credit: Reuters/Robert Galbraith

By Sam Forgione

NEW YORK | Tue Dec 25, 2012 10:32pm EST

NEW YORK (Reuters) - An outage at one of Amazon's web service centers hit users of Netflix Inc's streaming video service on Christmas Eve and was not fully resolved until Christmas Day, a spokesman for the movie rental company said on Tuesday.

The outage impacted Netflix subscribers across Canada, Latin America and the United States, and affected various devices that enable users to stream movies and television shows from home, Netflix spokesman Joris Evers said. Such devices range from gaming consoles like the Nintendo Wii and PlayStation 3 to Blu-ray DVD players.

Netflix, which is based in Los Gatos, California, has 30 million streaming subscribers worldwide, of which more than 27 million are in the Americas region that was exposed to the outage and could have potentially been affected, Evers said.

Evers said the issue was the result of an outage at an Amazon Web Services' cloud computing center in Virginia and started at about 12:30 p.m. PST (2030 GMT) on Monday and was fully restored before 8:00 a.m. PST Tuesday morning, although streaming was available for most users by 11:00 p.m. PST on Monday.

The event marks the latest in a series of outages from Amazon Web Services, with one occurring in April of last year that knocked out such sites as Reddit and Foursquare.

"We are investigating exactly what happened and how it could have been prevented," Evers of Netflix said.

"We are happy that people opening gifts of Netflix or Netflix capable devices can watch TV shows and movies and apologize for any inconvenience caused last night," he added.

Officials at Amazon Web Services were not available for comment. Evers, the Netflix spokesman, declined to comment on the company's contracts with Amazon.

(Reporting by Sam Forgione; Editing by Leslie Gevirtz and Matt Driskill)

View the original article here

By: Dilusha On 8:37 PM